Terms of Service — Service Terms and Conditions

This document sets out the Terms & Conditions that govern the provision of services by the supplier and the engagement by the client. These Terms of Service (also referred to as the service terms) explain how bookings are made, how payments are processed, what happens in the case of cancellation, the limits to liability, and the obligations relating to waste and environmental compliance. By instructing the supplier, the client accepts and agrees to these Terms & Conditions.

These terms apply to all contracts for the supply of services and any associated work. The following definitions apply for the purposes of these terms: "Supplier" means the party providing the services; "Client" means the person, firm or organisation receiving the services; and "Services" means the work agreed between the parties. The headings are for convenience only and do not affect interpretation.

Booking process and confirmation

Bookings may be made through the agreed booking channels and are only confirmed when the supplier issues a booking confirmation. The confirmation will set out the scope of the work, the agreed date(s), estimated duration and the price. Service bookings are subject to availability and any provisional booking may be withdrawn if not confirmed within the period specified by the supplier.

When you request a booking the supplier may require the following information: a description of the work, site access details, any sensitive or hazardous materials on site, and confirmation that the client has legal authority to instruct the services. The client must provide accurate and complete information; failure to do so may result in additional charges or rescheduling.

Scheduling: The supplier will use reasonable endeavours to meet the requested dates and times. Where start times or completion windows are provided these are estimates and may be adjusted due to operational or safety reasons. The supplier reserves the right to amend timings where necessary, providing reasonable notice to the client.

Payments, deposits and invoicing

Payment terms will be specified in the booking confirmation. Unless otherwise stated, the supplier may require a deposit to secure a booking, with the balance payable upon completion or within a stated credit period. The client agrees to pay the invoice in full without set-off or deduction.

Accepted payment methods and timing are set out at the point of booking. Invoices will include a clear breakdown of charges, including labour, equipment hire, disposal fees and any taxes where applicable. Non-payment may result in suspension of the service or legal recovery action; the supplier may charge interest and recovery costs on overdue amounts.

Price variations: If, after booking, the supplier identifies unforeseen circumstances (for example additional work or specialist disposal requirements), the supplier will notify the client and provide a revised quote. The work will proceed only with the client’s explicit consent to any price variation.

Cancellations, rescheduling and refunds

The supplier understands that schedules change. Cancellation and rescheduling requests should be made as early as possible. The supplier will apply an administration and/or cancellation charge depending on the notice period given prior to the scheduled start:

• More than 14 days: No charge to reschedule. Deposit refundable less any costs incurred.
• 7 to 14 days: Deposit may be retained or a partial charge applied.
• Less than 7 days: Full or substantial cancellation fee may apply.

Refunds, when due, will be processed within the supplier’s standard accounting cycle after any deductions for costs, materials or third-party charges are applied. Where services have commenced, the supplier may charge pro rata for work completed up to the point of cancellation.

Changes, delays and force majeure

Where either party requests a change to the scope or timing of the services, the parties will discuss and agree any impact on price and schedule in writing. The supplier is not liable for delays caused by events beyond their reasonable control (including extreme weather, industrial action, or supply chain disruption). In such events the supplier may suspend performance and will notify the client as soon as reasonably possible.

Where suspension due to such events continues for an extended period, either party may terminate the contract by written notice and reasonable steps will be taken to mitigate ongoing costs. The supplier will not be liable for indirect losses arising from delays or force majeure events.

Amendments: The supplier may update these terms periodically; any material changes affecting existing confirmed bookings will be communicated to the client with the opportunity to accept or decline any amended terms.

Liability and indemnity

The supplier will carry out services with reasonable skill and care. Subject to the following provisions, the supplier’s liability for breach of contract, negligence or statutory duty is limited to direct loss and capped at the total price paid for the services under the booking. The supplier will not be liable for indirect, consequential, loss of profit, loss of business, or loss of reputation.

The client shall indemnify the supplier against any third-party claims arising from inaccurate information provided by the client, failure to disclose hazards, or breach of site rules. The client is responsible for securing necessary permissions and ensuring lawful access to the site.

Insurance: The supplier will maintain insurance consistent with industry standards; the level and type may vary according to the nature of the services. Clients are encouraged to maintain their own insurance for any residual risks beyond the supplier’s control.

Waste handling, environmental and regulatory compliance

The supplier will manage waste arising from the services in accordance with applicable waste management obligations and environmental standards. The client must disclose any hazardous or controlled wastes at the time of booking. Failure to declare such materials may lead to refusal of service, additional charges, or reporting to authorities where required by law.

The supplier will provide appropriate segregation, storage and disposal of waste, and provide documentation where required by regulation for controlled waste movements. Clients must not mix hazardous materials with general waste and must comply with all legal requirements regarding classification and packaging.

Where specialist disposal is required the supplier will advise the client of the options and costs. Any additional consignment documentation, permits or notifications required by relevant environmental regulations shall be handled in accordance with the law and may incur extra charges.

Site access, health and safety and client obligations

The client is responsible for ensuring safe site access and notifying the supplier of any site rules or restrictions. The supplier will comply with reasonable safety instructions and operate in line with statutory health and safety obligations. Both parties must cooperate to ensure a safe working environment.

The client must remove or advise of any valuable or fragile items from the work area and ensure pets or persons not involved with the work are kept clear. The supplier does not accept responsibility for damage to items left in the working area unless such damage results from negligence by the supplier.

Equipment: The supplier will provide appropriate tools and plant for the work. Where the use of client-supplied equipment is requested, the client confirms such equipment is safe, insured and suitable for its intended use.

Termination, suspension and consequences of breach

Either party may terminate the contract for material breach where the breach is not remedied within a reasonable period following written notice. The supplier may also suspend services if payment is overdue, if there is a risk to health and safety, or if the client otherwise breaches these terms.

On termination, the client will pay for services supplied up to the date of termination and any costs reasonably incurred as a consequence of termination. Provisions intended to survive termination (such as liability, indemnity and governing law clauses) will remain in force.

Where the client repeatedly cancels or alters bookings in a manner that affects the supplier's operations, the supplier reserves the right to refuse future service requests or require advance payment or larger deposits.

Governing law and dispute resolution

These terms and any dispute arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The parties will seek to resolve disputes through good faith negotiation and, where appropriate, non-binding mediation prior to commencing formal legal proceedings.

Where legal action becomes necessary, the parties agree that the courts of England and Wales shall have exclusive jurisdiction. Nothing in this clause shall prevent either party from seeking injunctive or interim relief in any competent jurisdiction where immediate relief is required.

Final provisions: Where a court finds any part of these terms unenforceable, the remainder will continue to apply. No waiver of any breach will constitute a waiver of any subsequent breach. These Terms & Conditions constitute the entire agreement between the parties relating to their subject matter.